Home Delivery Information / Returns & Refund Policies

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Delivery Information / Returns & Refund Policies

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1. Our Premium Shipping Partners / Couriers

We pride ourselves in using only the quickest shipping partners & couriers. Our experience as a market leading online seller has allowed us to road test various couriers to ensure the best possible service to our customers.

2. UK Shipments

For UK Mainland, Highlands, Islands and Northern Island (Domestic) Shipping we use a number of tracked services.
For Express UK shipments we will use either a tracked 24 service or DPD Express (depending on which is most suitable for your location and offers the fastest speed).
Please note that next day deliveries to Highlands, Islands, and Northern Ireland are not possible and may experience extended transit times due to geographical challenges and additional logistical considerations. These areas are often located far away from distribution centres or transportation hubs, leading to longer shipping durations. Additionally, varying weather conditions, remote terrains, and limited transportation infrastructure can further contribute to delays in the delivery process. Please see “Delivery Times” for affected postcodes.

3. International Shipments

All International shipments are handled by either DPDs Economy Road Services or DHL Economy By Road (European Only). All Air / Urgent Shipments is sent via DHL EXPRESS.
We feel that these carriers offer the best delivery promise and customer experience in order to represent our Company as best as possible.

4. How To Track Your Order

Once your order has been picked and shipped, you will receive an email from us to inform you of the dispatch. You will also receive a Tracking Number from one of our couriers. If you have supplied mobile number or email address, you will receive a delivery notification from the courier also.

Please note, for the best user experience, we recommend downloading the various couriers apps for your smartphone as it will allow you better visibility of your order and allow you to make “in-transit” changes where possible.

Orders can be tracked using the following websites:

Royal Mail

https://www.royalmail.com/track-your-item

DPD
https://track.dpd.co.uk/

5. Delivery Times

Free Next Day Delivery on orders over £100
Orders placed and paid for before 4pm (Monday–Friday) will be dispatched the same day for delivery the next working day.

For all orders under £100, next day delivery is £7.50.

Saturday Delivery – £14.95 via DPD
Available at checkout for orders placed and paid for before 1pm on Friday.

Please note: The 4pm cutoff is the time you need to complete your order by – it does not mean your delivery will arrive before 4pm.

Special Order Items
Some products marked “UK DELIVERY 3-5 DAYS” or “UK DELIVERY 5-7 DAYS” are ordered from our suppliers before being dispatched to you. Your basket will clearly show which items ship immediately and which require additional time.

Delivery Delays

On rare occasions, deliveries to remote locations or during adverse weather conditions may experience delays beyond our standard timescales.

6. Returns & Refund Policies

Our returns policy is simple and the “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart, you can return it direct to us.
Please include your original order number when returning the item and let us know about the return by emailing us at: help@wecansourceit.co.uk

7. Christmas Returns Policy

During December we appreciate most orders will be for Christmas presents and therefore our normal 30 Days returns policy has been extended. Any orders placed from the 20th of November can still be returned in January, until the 15th, and as long as the item(s) are in an original resalable condition then a refund can be given.

8. Unwanted Item/s

There is no need to worry if you have had a change of heart with your purchase, just simply email our customer service team at help@wecansourceit.co.uk within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.

Please note however, that all returned goods must be in a full unused condition and in their original packaging, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund (excluding P&P of goods to and from customers delivery address) of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to email our customer service team before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.

9. Faulty Item/s

Any products that you have received with a defect or are received in error by We Can Source It Ltd, we will be happy to fully reimburse your costs in returning it to us. You shall be responsible for any other service that was provided to you.
Please notify our customer service team within the first 3 working days from receipt of your order. Please email us on help@wecansourceit.co.uk

10. Change Of Heart

We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you contact us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
Please notify us within 30 days from receipt of your order.

11. Returning An Unwanted Gift

We have all been there, when we have received a gift and there is a huge embarrassing situation that arises, when you confront your friend and say that you have actually already received this item.
Don’t panic! We are more than happy to accept them back.
Please note that refunds can only be processed to the card holder and the original purchaser.

12. Items Lost When Returning

Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service that many well known post offices provide.

13. Refunds & Replacements

Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days, if the item was a ‘non’ fault item their original postage to send the item to a customer will be deducted off of the final refund.